FAQs
Where is Western Branded based?
Western Branded is proudly based in Broome, Western Australia. Inspired by country life, we create clothing and accessories designed for those who live, work and play on the land.
What products do you sell?
We offer quality country-inspired clothing and accessories, including apparel for men, women and children and everyday accessories.
How do I choose the right size?
Each product includes a size guide to help you find the best fit. If you're between sizes or prefer a looser fit, we generally recommend sizing up.
Are your baby cowboy boots suitable for walking?
No. Our Little Wanderer Boots are designed for babies aged approximately 6–12 months who are not yet walking. They're perfect for special occasions, photos and everyday country style.
How should I wash my clothing?
To keep your Western Branded gear looking its best, we recommend:
- Cold machine wash
- Wash with similar colours
- Do not bleach
- Line dry in the shade
- Cool iron if required
- Do not tumble dry
Always check the care label on each garment.
Do you offer returns or exchanges?
Yes. We want you to love your purchase. If something isn't quite right, we offer returns and exchanges in accordance with our Returns Policy and Australian Consumer Law.
How long will my order take to arrive?
Orders are usually packed and dispatched within 1–3 business days. Delivery times vary depending on your location, and you'll receive tracking details as soon as your order is on its way.
Do you ship Australia-wide?
Yes! We deliver to customers right across Australia.
Do you offer local pickup?
Where available, local pickup will be offered during checkout.
Do you sell gift cards?
Yes! Western Branded Gift Cards are available and make the perfect gift for birthdays, Christmas, baby showers or anyone who loves country style. Gift cards are delivered electronically and can be redeemed online.
Are your products Australian made?
Western Branded is proudly Australian owned and operated. While our products are manufactured overseas, every design is created in Australia and produced by trusted manufacturing partners who meet our high standards for quality and craftsmanship.
Will you be releasing more products?
Absolutely! We're continually expanding our range with new clothing, accessories and country-inspired products. Follow us on social media or subscribe to our newsletter to be the first to hear about new releases.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive an email with your tracking information.
My item is sold out. Will it be restocked?
Popular items may be restocked where possible. If a product is unavailable, keep an eye on our website or subscribe to our newsletter for updates.
How can I contact Western Branded?
We're always happy to help. You can contact us via the Contact page on our website or email us directly, and we'll get back to you as soon as possible.